Privacy Policy
Last revised: 10 October 2026
Who we are
Dimalight Born To Burn, referred to in this policy as Dimalight, runs this online shop. For questions about your personal information or to make a privacy request, email [email protected].
Information we collect
When you place an order, create an account or contact us, we receive the information you provide. This can include your name, email address, telephone number, billing and delivery addresses, ordered products, selected options, personalisation text, gift messages and correspondence. Account information includes your login details and order history. The website can also receive technical information, such as your IP address, browser details and activity needed to operate and protect the shop.
How we use your information
We use information needed to take and fulfil orders, arrange delivery, provide requested personalisation, manage accounts and respond to enquiries. These activities rely on performing a contract or taking steps at your request before entering one. We keep records needed to meet applicable accounting and legal obligations. Our legitimate interests include protecting the shop against misuse, resolving disputes and providing customer support; we consider your rights when relying on these interests. Where optional cookies or marketing require consent, we ask for it separately. Creating an account or buying a product does not itself sign you up for marketing.
Information you need to provide
We need the relevant contact, order and delivery details to process a purchase. Without them, we may be unable to fulfil your order. Accounts are optional. Please provide only the text needed for your personalised label or gift note, and avoid sensitive personal information in these fields.
Who receives your information
Information is shared where needed to provide the service you request: payment services handle payment-related information, delivery services need recipient and delivery details, and website, email and technical service providers support the shop. Information may also be disclosed to professional advisers or authorities where necessary to meet legal duties or deal with a dispute. Access should be limited to what is needed for the relevant purpose. Do not send card details by email or enter them in personalisation fields.
Cookies, baskets and wishlists
Cookies and browser storage help the shop remember basket contents, account sign-in, wishlist selections and your cookie choices. Some storage is needed for features you request. The cookie banner lets you accept optional cookies, reject them or review details. You can revisit your choice using Cookie preferences at the bottom of the page. Browser settings also let you remove or restrict storage, although doing so may clear saved selections or sign you out. See our Cookie Policy for further information.
Keeping your information
Retention depends on the purpose of the record, whether an order or enquiry is ongoing, and applicable accounting obligations, disputes or legal claims. Personalisation and gift messages are linked to their order records. Closing an account does not necessarily remove information that needs to be kept for those purposes. You can contact us to ask about information held about you or request deletion; the right to erasure is subject to legal conditions.
International processing
A provider’s location and processing arrangements determine whether information is transferred outside the UK. Where a restricted transfer is involved, UK data protection law requires an appropriate transfer mechanism, which may include adequacy regulations or approved contractual safeguards. Contact us with questions about the arrangements relevant to your information.
Your data protection rights
Depending on the circumstances, you can ask to access or correct your information, have it erased, restrict its use, object to processing or receive certain information in a portable format. These rights are subject to the conditions in data protection law. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of earlier processing. Contact us using the email above. We may need proportionate information to verify your identity before responding.
Complaints
If you have a concern or complaint about how your personal information is handled, please email [email protected].
Changes to this policy
We may update this notice when the shop or its data-handling practices change. The revision date appears at the top of this page. Please review the notice when placing an order or using a new feature.